Frequently Asked Questions

Private Label

Is there a minimum order for a private label product?

Yes, our minimum is from 2,000 to 10,000 lbs, depending on requested formulation.

Is custom packaging available for private label product?

Yes, but minimum quantities will apply. Please call for details 1-847-955-0003 x0.

Do you manufacture gum in special order colors?

Yes, but minimum quantities will apply. Please call for details 1-847-955-0003 x0.

Do you print on gum?

Yes, but minimum quantities will apply. Please call for details 1-847-955-0003 x0.

Consumer Ordering

Is there a minimum order size for retail products?

No.

Is freight included in the price of my order?

Consumers pay for freight.

Where are your distribution centers?

Product ships from Akron, NY.

Are your products Kosher?

Most of our products are certified as Kosher Parve. Please see individual product pages for the kosher certification symbol.

Where can I find ingredient and nutritional information for your products?

Please contact us via email (sales@fordgum.com) or call  (716-542-4561) for ingredient and nutritional information.

How will my order be shipped?

All orders are shipped via United Parcel Service.

How long will it take for my order to arrive?

Please allow 2-3 weeks to receive your order, 3-4 weeks during the holiday season.

Can my order be shipped to a PO Box?

We cannot deliver to a PO Box. Please make sure you include a street address.

What is the minimum order from the website?

There is no minimum order. For orders under $25.00 we cannot accept credit cards. Please complete the order form on-line and mail with check or money order to address indicated on the form.

Can I use a credit card to order from the website?

Credit cards may be used for orders of $25.00 or more. We accept Visa and MasterCard. We do not take credit card orders over the phone so please complete the order form on-line and mail to address indicated on the form.

How much do I pay for shipping and handling?

Shipping is determined by total dollars of your order. Shipping and handling is not included for orders being sent outside the U.S. For these orders please call 1-847-955-0003 for shipping rates.

Do I have to pay sales tax on my order?

Sales tax is required if you live in the following states: Illinois (6.25%), California (8.25%), New York (8.75%) and Tennessee (9.25%). Residents of all other states do not pay sales tax.

Do you sell replacement parts for gumball machines?

Yes, please go to the Replacement Parts section of our website which you will find under Gumball Machines and Banks in the Retail Confectionery and Gift area.

Corporate Office

18 Newton Avenue
Akron, NY 14001
Phone (716) 542-4561
Fax (716) 542-4610
Email: sales@fordgum.com

Sales & Marketing

1615 Barclay Blvd.
Buffalo Grove, IL 60089
Phone (847) 955-0003
Fax (847) 955-0004
Email: sales@fordgum.com